Our Store Policies
We accept orders 24 hours a day, 7 days a week. Orders are processed within 24 hours after they are received and expedited shipping orders, such as Priority and Next Day shipping, are made priority to meet the orders deadline. All orders are shipped from our location in Massachusetts. We ship to all the 50 U.S. states & beyond and we follow the standardized shipping methods available by shipping carriers. USPS, FEDEX, UPS
Orders placed are usually processed and shipped within 5~7 business days from the time the order is placed. Priority orders placed before 12:00 PM EST will be processed and shipped out. Priority and Express orders placed after 12:00 PM EST will be processed and shipped out the next business day after completed. The day an order ships does not count as a day in transit. USPS does pick up and deliver on weekends.
Lost or Stolen Packages
If the package shows delivered to your address, but is missing you must report the lost to us within 3 Days of placing your order (domestic shipments) or 1 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our postal carrier about the lost package and attempt to have it recovered. If the postal carrier declares the package to be lost, we will reship your order to you at no charge if stock is available.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
Duties, Taxes, Etc
You are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Orders are shipped and delivered via USPS, FEDEX, UPS, or Affiliates. When your order ships, we'll send you a shipping confirmation email including your tracking number.
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
Original and return shipping costs.
Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.